From Anthem FYI What you need to know about off-exchange paper applications starting AugusAugust 7 2017
For paper applications received by August 19 and later, the applicant’s effective date will be based on when we get a complete application. A complete application is one that has ALL fields filled in with valid, legible information. This includes Appendix A when applying due to a qualifying event. See Appendix A on the application for details about how effective dates are assigned during Special Enrollment Periods. We've made some changes that will help you, if we get a paper application that is incomplete due to missing, invalid, or illegible information: We will send an email to you and your client. If we don’t hear back from either of you after five days, we’ll send a follow-up letter by postal mail to you both. We'll be specific about what we need. For example: If a required signature is missing, we will specify whose signature. If a page is missing from the application, we’ll give you the application form or version number, as well as what page is missing. If something is missing or invalid on the Payment Methods Page, like a missing account or credit card number, expired credit card, or missing account holder signature, we'll tell you exactly what's needed. Encourage your clients to use our online application, when available. The online process prompts clients to give us all needed information. That helps us get the application processed quickly and accurately. There are two ways to submit an online application: Send clients your AgentConnect link so they can apply online themselves. Your information will carry over. Or start an application for them in the Producer Toolbox and transfer it to them to review, sign, and submit. Again, your information will carry over. In summary, whenever possible direct your clients to use the online application. If they use the paper application, make sure they understand that their effective date will be based on when we receive a complete application, as described above.